Privacy Policy & Terms of Service

Last updated: November 2026

1. Overview

TickMe Technologies ("TickMe", "we", "us") provides live walk-in and online queue synchronization services connecting clients and patients with doctors, clinics, and diagnostics.

2. Information We Collect

• Phone Numbers: Verified via OTP solely for issuing unique digital queue tokens and sending queue progression notifications.
• Patient / Client Name: Collected to identify your sequential token on the clinic's receptionist counter.
• Location Data: Used strictly to calculate driving or walking distance to nearby clinics. We do not store or track continuous background location traces.

3. How We Use Information

• To issue sequential digital tokens and calculate live estimated wait times.
• To notify patients when their turn approaches or when the doctor enters/leaves the cabin.
• To credit verified ₹2 receptionist partner incentives for completed digital token check-ins.

4. End User License Agreement (EULA) & Service Rules

• Sequential Processing: Tokens are processed in order by the clinic's receptionist. In emergencies, clinics reserve medical discretion to prioritize triage.
• Fixed Convenience Fee: A platform fee of ₹10 is applied for digital app token reservations to support 5-second live socket/polling infrastructure.
• Zero Data Selling: We never sell, rent, or trade your personal contact details to third-party advertisers.

5. Account & Data Deletion

Users may permanently delete their account and associated token history at any time directly in the app under More > Delete Profile, or by submitting an online deletion request via our Account Deletion Page.

6. Contact Us

For questions or privacy inquiries, contact support at support@tickme.in or visit https://tickme.in.